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    Legally Protected

    Terms of Service

    Fair, transparent terms designed for business success. No hidden clauses, no restrictive policies — just clear agreements built on mutual trust.

    99.9%
    Uptime SLA
    30-Day
    Money-Back
    24/7
    Legal Support
    Zero
    Lock-in
    Last updated: January 15, 2025 ·  Effective: February 1, 2025 ·  Version 3.2
    Service Agreement

    What You're Agreeing To

    By using our platform you agree to these terms. We've written them in plain language — no legalese.

    What You Get

    Unlimited API calls within fair usage limits
    Pay only for delivered messages — never for failures
    No long-term contracts required, cancel any time
    30-day money-back guarantee, no questions asked
    Access to all platform features included in your plan
    Dedicated onboarding and migration support

    Our Commitments

    99.9% SLA
    24/7 Support
    Fair Usage
    No Lock-in
    SOC 2 Type II
    GDPR Ready

    Still have questions? Our legal team responds within 1 business day. Get in touch →

    Key Terms

    Key Terms Summary

    The most important parts of our service agreement, explained in plain language so you always know where you stand.

    Billing & Payments

    Monthly or annual billing cycles. Pay-as-you-go pricing for messages with no setup fees. Invoices issued on the 1st of each month. 30-day money-back guarantee applies to all plans.

    Service Limits

    Governed by a fair usage policy to ensure platform stability. Upgrade your plan at any time with instant provisioning. No artificial throttling — your limits are clearly defined upfront.

    Termination

    Cancel at any time from your dashboard — no penalties or exit fees. Receive prorated refunds for unused time. Export all your data within 30 days of cancellation.

    Acceptable Use

    What You Can & Can't Do

    We want you to get the most out of our platform. Here's what's permitted and what's not.

    Permitted Uses

    Business messaging and customer communications
    Marketing campaigns to opted-in recipients
    Transactional alerts, notifications, and OTPs
    Internal team and operational messaging
    Customer support and helpdesk automation
    Integration with third-party CRM and tools

    Prohibited Uses

    Spam, phishing, or unsolicited bulk messages
    Fraudulent, deceptive, or misleading content
    Distribution of malware or malicious links
    Violation of applicable local or international laws
    Harassment, threats, or abusive communications
    Reselling or sublicensing without written consent
    Data & Privacy

    How We Handle Your Data

    Your data belongs to you. We only process what's necessary to deliver the service.

    Encrypted at Rest

    AES-256 encryption for all stored data, always.

    In-Transit TLS

    All data in motion protected by TLS 1.3.

    Access Controls

    Role-based access with full audit logs.

    Daily Backups

    Automated backups with 30-day retention.

    Liability

    Liability & Indemnification

    We've kept this section short and fair — here's what each party is responsible for.

    Our Liability

    Our liability is limited to the fees you paid in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

    Your Responsibility

    You agree to indemnify us against claims arising from your misuse of the service, violation of these terms, or infringement of third-party rights.

    Mutual Fairness

    Both parties waive the right to class-action suits. Disputes are resolved via binding arbitration in a mutually agreed jurisdiction.

    Governing Law

    Jurisdiction & Governing Law

    These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be settled by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules.

    For customers operating in the European Union, we comply with GDPR requirements and provide a Data Processing Agreement (DPA) upon request. For customers in other jurisdictions, applicable local laws may also apply.

    Changes to These Terms: We may update these Terms from time to time. We'll notify you via email at least 30 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised Terms.
    Need Clarification?

    Have Questions About Our Terms?

    Our legal team is available to answer any questions about our service agreement and business terms. We typically respond within 1 business day.

    SOC 2 Type II
    GDPR Compliant
    ISO 27001
    CCPA Ready

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